Three-Boroughs RM Network Care and Support Forum

November 2nd RM Meeting

RM meeting Nov 2nd 2015 CQC. 20151102_Presentation

RM Meeting Nov 2nd 2015 Lynda Tarpey. 1.Business Continuity Planning

RM Meeting Nov 2nd Lynda Tarpey. 2. continuity_plan_template

December 3rd 2015 RM Meeting

Fron John Buttle of Social Care Ltd

NW London RM Care Certificate

From Vicky Hickson of Public Health England

Managing antibiotic-resistant organisms

Presentations from the January 26th 2016 meeting

Denise Roach, Tri-borough Safeguarding

Providers 26012016 alerting care act compliant pdf Jan

From SfC


SfC Staff Learning and Development Opportunities

From Lynne Hudgell of the New Bucks University and their pressure sore project

Lynne Hudgell. Registered nurse, Diploma in tissue viability, district nurse, nurse prescriber
Contact details;


Bundles Guidelines final v2

Top Tips for GP surgeries poster Revised FINAL (2)


5 simple steps to SSKIN hand


Pressure sore Flyer – care Forums. February 2016


April 28th meeting at Nazareth House

Citation Employment Law Care presentation April 2016

Michele Peckham  LLB (Hons),  LLM, PG Dip (LP),  FCILEx


Tribunal Manager

T: 0161 667 4000

June 7th 2016 meeting at Nazareth House

LCAS forum Hammersmith June 2016.

Dementia and discharge from hopsital into the community

Sarah Bryan: Chelwest

Presentation to LCAS RM Network. 7.6.2016. v2

Ben Collins, Interim Director Healthwatch Central West London.

LCAS RMN – 7-06-16

Skills for Care update from Donna Bunce

 September 13th on medication

The presntation by Heena Bhundia from Boots


The presentation from Krupa Dave from the Community Pharmacist Team of the Central London Community Health Trust


Donna Bunce’s (SfC) knowledge quiz


Quiz answers


The notes supportiung this activity and reference points for further information & CPD



Registered Manager meeting December 6th 2016

Martin Bowdler – Stakeholder Engagement Manager – West London | London Ambulance Service NHS Trust


Laura Anthony; Skills for Care update


NW London Sustainability and Transformation Plan, October 2016


Details of the Level 3 & Level 5 Opportunities from South Thames College




You may also be interested in the New Registered Manager’s Portal launched by SfC


Registered Manager meeting February the 1st 2017.


London Healthy Workplace Charters

For Kensington & Chelsea and for Hammersmith & Fulham


Anna Brown’s presentation & contact details


If you are not in the two boroughs above and interested in being part of the project, please contact Anna and she will pass your details to the relevant local contact, or use this link here; register their interest on the GLA website

Care For Care Homes Project; Caroline Durack and Celia Dawson


This presentation has a couple of useful explanatory embedded videos explaining the Schwartz Project, you’ll need internet access to view these and the programme may ask you for permision to activate media links.

A valuable source of FREE E-Learning is now availalable to social care staff;

Free access to e-learning for care home and hospice staff

HEE’s e-Learning for Healthcare (HEE e-LfH) has now enabled free access to learning resources for all care homes and hospices, including those in the independent care sector. Access has been piloted and it is working well, so please share with your networks.

Care home staff wishing to access the resources need to register on the e-LfH portal<> and obtain a registration code specific to the care home or hospice from their manager.

For more information about this piece of work please email Victoria Winlow<>, Assistant Programme Manager, e-LfH.

Contact details for Lisa Chiferere, Senior Discharge Co-ordinator at Imperial College Healthcare NHS Trust

South Thames College,

a number of their courses are detailed above and for information, please contact Richard Whittome,

M: 07703 770587    T: 020 8918 7777


Registered Manager Meeting, April 26th 2017.

Schwartz Project by Celia Dawson and Caroline Durack

Feedback of Schwartz Centre Rounds v2

Please complete this and return it to Caroline Durack;

If you have queries, or comments about the Schartz Project, please contact Caroline directly.

Jon Lillistone & Kevin Gormley Tri-borough Commissioning


Julie Naldrett, introduced the European Social Fund ‘Healthy Futures’ Programme a project to support unemployed and economically inactive participants into work or Apprenticeships in the H&SC sector.  The project will be delivering information, advice and guidance, individual action planning, employability and vocational skills and support to access sustained work or Apprenticeships and further in-work training.  It will be operating in Central and South London Boroughs until July 2018.  The project is being led by the JGA Group.

SfC-Healthy Futuresv2

Integrating Health & Social Care, Government Report (published 25 April 2017)


Integration of health and social care services offers the prospect of improving both patient outcomes and value for money for the taxpayer. Two years ago, we expressed serious doubt that the government’s latest integration initiative, the Better Care Fund (the Fund), would save money, reduce emergency admissions to hospitals and reduce the number of days people remain stuck in hospital unnecessarily. Since then the Fund has failed to achieve any of these objectives and our witnesses displayed an appallingly casual attitude to the targets that had been set for reducing emergency admissions and delayed transfers of care, both of which have actually increased. In practice, the Fund was little more than a complicated ruse to transfer money from health to local government to paper over the funding pressures on adult social care. Integration must now be delivered in the context of the sustainability and transformation planning process. Place-based planning will be critical to the future of health and social care. However, to succeed, the NHS must find better ways to engage more genuinely with local government and local populations.

Royd Withy King are a well respected legal partnership specialising in providing advice to the social care sector, their newsletter is below and if you have any queries, please contact James Sage

RWK April Newsletter

Information from the VODG; Voluntary Organisations Development Group on the impact of Brexit on Social Care Providers


Care Workers Charity  

Alex Ramamurthy, is the recently in-post CEO of the CWC, the CWC had undergone a revival with a rebranding programme and expansion and broadening of its offer to care workers in need.

Already record sums have been granted to workers in need. A new website will launch on 11 May. See presentation for more information.  Alex can be contacted directly at: 07818 858774 and

Neil Eastwood of Sticky People, his excellent book on recruitment & retention, is to be launched at the end of June at the Health Plus Care Show, details of the show are further down this page.

Saving Social Care Book Launch Flyer

Health Plus Care, Excel June 28th – 29th 2017

The invitation below offers a fantastic discount, providing free entry, so make sure you register in time

LCAS Health Plus Care invitation

Unfortunately Donna Bunce from SfC is unwell and likely to be away from work for several more weeks (from April 26th), in the interim, please contact her colleague Karen Morse;

Head of Area (London and South East) (

M: 07770 441879 W:


Information from Jazz Browne at the Nubian Life Resource Centre

As you know Adult Social Care is facing a major crisis at present within the UK, however for Black and Minority Ethnic and Migrant Communities the situation is further compounded and made worst by a number of social factors

I am seeking your support of the attached manifesto  “Improving  Adult Social Care Outcomes and Provision for an Ageing Black and Minority Ethnic and Migrant Population” which is demanding the support of all party political candidates  in the run up to the general election and their party; to improve the Adult Social Care outcomes for all  older people from Black Minority Ethnic and Migrant Communities.

Manifesto for Improving Adult Social Care Provision for BME & Migrant Communities

Can I ask that you

  • distribute this document to those in your network
  • ask them to lobby their local politicians  to support the Manifesto
  • show your support by joining our campaign Improving  Adult Social Care Outcomes and provision for an Ageing Black and Minority Ethnic Migrant  Population on Face Book
  • follow NubianMatters#BMEBetterCare

I would like to take this opportunity to thank you in advance of your support


Registered Manager meeting Tuesday June the 13th 2017 at Nazareth House

Jane Moore, Implementation Consultant (London region) NICE. The National Institute for Health and Care Excellence

NICE Social care providers presentation June 2017 JM

E-contact details for Jane Moore;

This is a direct link to the NICE website Stakeholder page;

The NICE website offers a huge amount of useful information, downloads and CPD opportunities.

Jonathan Sampson, Integrated Care Workforce Planning & Transformation Manager. Health Education England working across North West London

Workforce Transformation Delivery Plan Summary Jonathan Sampson

Also from Jonathan we have the recent Care Homes Newsletter and an invitation to and agenda for their forthcoming event on June 28th

Caring for Care Homes Newsletter May 2017

28th June Agenda

Skills for Care

The SfC presentation on achieving outstanding and good at CQC inspections

Good and outstanding care guide (In a Nutshell)

As Donna Bunce is likley to ve away from work for a while longer, please direct any queries for SfC to Donna’s collague Karen Morse, her contact details are below

SfC contact Karen Morse

Below is a recent presentation which Debbie Ivanova, CQC Lead Inspector South & London Regions, gave at a C&SW  Conference, you will finmd this interesting and useful and it contains details of their consultation

Debbie Ivanova CQC C&SW Conference presentation

As there was a discussion about how to work with CQC inspectors and to prepare for inspections, below is an article from leading social care legal advisors, RWK

Updates from Royds Withy King

Nicola Cutler of RWK has considered the feedback from CQC and offers practical guidance about what has changed.

As part of its five-year Shaping the Future strategy, the Care Quality Commission (CQC) is seeking feedback from adult social care providers about its proposals.  Phase 1 of the CQC consultation asked providers for their views on the regulator’s plans for changing the framework used when services are being inspected.

RWK Phase 1 of the CQC consultation

RWK Challenging CQC reports

If you would like to contact RWK

RaJ Kumar ACC TV

Contact details;


This is the special discounted price offer Raj mentioned in his presentation;

London Care and Support Forum ACC – Partnership outline with 20% discount

ACC presentation Hammersmith June 2017

Recruit to Retain

ACC, Skills for Care and the National Care Forum have collaborated to provide a free event for Registered Managers and Senior Managers in adult social care organisations.  

Effective recruitment and retention of a caring and skilled adult social care workforce plays a vital role in delivering high quality care and support.  

To support outstanding managers to succeed in times of change, a panel of Industry leaders will be discussing the keys to recruiting and retaining valued care staff. 

The free 30-minute educational TV panel discussion which was broadcasted live via ACC-TV on Thursday 2nd February 2017 at 11:30. You can access via any internet enabled device, like a PC, Laptop, smartphone, iPad or tablet.  

This discussion included Sharon Allen, Chief Executive Skills for Care and Vic Rayner, Executive Director, National Skills Form and special guests included Andrea Sutcliffe, Chief Inspector Adult Social Care, Care Quality Commission, Ceris Lofthouse Head of Organisation Development at Methodist Homes Association (MHA) and Julie Haydon Director of People at St Monica Trust. The discussion topics was: What are the key challenges? What trends are emerging? How important is the Registered Manager? How is the sector preparing to meet future workforce requirements?  

You can watch this through below link


Wednesday September the 27th 2017

Nadia Hussain, Tri-borough Customer Feedback Manager, the Triborough’s updated Complaints Procedure

Complaints training for providers Oct 2017

Nadia Husain, Customer Feedback Manager

020 7361 2552

Paul Marijetic, Apprenticeship Lead from Health Education England mentioned an opportunity to complete a

Change Coach Development expression of interest form; this is below.  Please Note, it must be completed by October the 2nd.

CC Expression of interest

Paul’s presentation on Apprenticeships (this will be added to as more information becomes available)

Paul Marijetic Apprenticeship London Care and Support Forum

As promised here are a list of apprenticeship training providers and their success rates.  Success rates are the number of apprentices that achieve against the number that started expressed in percentage form.  I have captured some of the local providers for the tri-borough area but if there are others please let me know.  I have mixed up some colleges with independent training providers

Institution Name Overall Achievement Rate %

The national average (at which anything below I wouldn’t touch) is 63.7%

As you can see Ealing Hammersmith and West London College and City of Westminster College are streets ahead in terms of success rates

Just to note I checked the Skills for Care website for providers and there was no colleges listed – the training providers listed (Medi Projects, 3Spirit, Diaspora) do not have success rates and when I found the website they didn’t offer apprenticeships so I wouldn’t recommend using this to identify apprenticeship training providers

Neil Eastwood of Sticky People, his excellent book on recruitment & retention, is widely available;

SfC update from Donna Bunce

SfC RMN Update – Sept2017

Skills for Care is asking registered managers to support key research that we are conducting by completing the survey here. Despite the crucial role that you have in the provision of good care, relatively little research exists around the role, back grounds and experiences of registered managers.

Your responses will help us continue to develop our offer to you and share information with the sector about your role, your experiences and the support you need. All responses will be treated in confidence. The closing date for the survey is 27 October 2017.


RM meeting February 27th 2018

Paula eaton from CQC; Adult Social Care, the Next Phase

20170227_PE CQC Presentation London Care and Support Forum

Angela Soni, Pharmacist from Hounslow CCG

Medication use in care homes – for registered managers

The Skills for Care presentation,

which includes details of events.  Further free events are detailed on the LCAS News page;


Dance West

About DanceWest 

DanceWest supports West London communities to engage and participate in dance. Based at the Lyric Hammersmith we are a nonprofit organisation founded in 2014. 

Bolder not Older by DanceWest 

Bolder not Older is a free dance programme for older adults aged 65+ in sheltered accommodation, care homes and health and wellbeing centres. The activity is an inclusive group activity and engages vulnerable older adults with long‑term health conditions, age‑related disability and/or limited mobility our oldest participant is 98. Bolder not older responds to the need to tackle loneliness, social and economic isolation and improve health and wellbeing of older people 65+ in West London. Our classes will improve mobility, posture, balance and coordination and are for seated and standing participants. 

Bolder Not Older was launched in 2015 in response to the meetings we had with members of the health, arts and culture teams across West London Boroughs, a survey we produced with the communities of West London, and a mapping exercise of the current dance offer in and surrounding the Borough. We found that provision of high quality dance in Hammersmith & Fulham is patchy, not affordable for everyone, and there are few dance activities aimed at people over 65 years.   

There is a short 2 minute film, the list of classes that are public (anyone can drop into) and photos here:

Below is the document giving further details of the out of hours influenza protocol that’s been developed for care homes in London.


Registered Manager Meeting

Tuesday October 30th 2018

You will find some of the reports mentioned on another page on this website;

Neil Eastwood is the author of Saving Social Care;

Learn more from the Sticky People website; and sign up for free weekly recruitment & retention tips.

Flu immunisation information;

please see the video below and further information on the SfC slides.

LCAS are members of the Care Association Alliance and we’ve been asked to compile the following simple data, this is being aggregated and supplied back via the C A A.

Please return this to me by e-mail

Did your staff take part in the

flu immunisation process?

Yes No
How many staff do you have?
How many staff took part?


CQC; Celia Osuagwu, Pharmacist Specialist from CQC’s Medicines Optimisation Team. Medication is a vital area across social care and critically important for inspection.

The  is the e-address mentioned after the presentation, however the first post of call would be the frequently asked questions documents for adult social care that are on the CQC website. They are available here:

20181016 External ASC medicines based on new KLOEs

This is the document Celie referred to with regard to blister packs

Medicines recording in Dom Care Briefing

NICE; Jane Moore, Associate Director, NICE Field Team (London). NICE is a fantastic resource for social care providers with invaluable Pathways, not only for service user support, also to help organisational management and develop CPD for you and your team.

NICE presentation for social care providers September 2018

Towergate Insurance; Simon Shaw

LCAS overview presentation

SfC Update, Donna Bunce, with information about their recruitment & retention initiatives.  The short video regarding flu immunication is below, the longer one appears to have been removed by the originator.

Oct_Nov_update_RM networks LSE

South Thames College;

South Thames College have a range of FREE qualifications as a part of their wide Social Care Training Portfolio and Richard Whittome is the person to contact for information on these and other staff development opportunities.

LCAS ppt October 2018 (003)


Direct Line: 020 8918 7777.

M: 07703 770587

Registered Manager Meeting

Wednesday January 23rd 2019


Fred Mairet who is the RM of Home Instead Westminster, a domiciliary & home care provider with a CQC Outstanding Inspection Rating

home instead westminster registered manager meetingpw

Donna Bunce SfC Locality Manager; SfC have a wealth of guides and information on attaining Outstanding and developing Leadership, Culture and Quality in social care organisations

lcas rbkc westminster and hf registered managers network – 23-01-19

 CQC Project CQC; Sexual safety in adult social care settings. CQC are working on a project looking at safety incidents of a sexual nature in adult social care settings (including residential settings and care delivered in people’s own homes). For this work, CQC are keen to speak to RMs to understand from their experiences of these incidents occurring and the impact on them, their staff and the people they support.

Farah Islam-Barrett, Policy Officer

Christian Solberg, Analyst Team Leader

Kay Sheppard, Senior Analyst

The slides as a work in progress are not available for circulation, if you have a comment, or would talk to talk with the project team,

Please send any questions you have about this work or any additional comments you want to share to


Beke Tshuma, Implementation Lead, Strategy and Transformation Team, NHS North West London Collaboration of CCGs

nwl ehch lcas presentation january 2019

Heather St Louis, Regional Care Development Adviser for North & West London, Motor Neurone Disease Association, explaining what they provide and how they work

mnda infomation & contacts

Heather St Louis


T: 03453 751826

M: 07760 624657


The aim of the RM network is to provide opportunities for RMs to step back from the service they run and reflect on what can be done better, hear about new ways of working and share and learn from peers.  It is an important chance to network and build links with others in similar positions and to explore different ways of resolving difficult and ever-changing issues.

It is a simple way of supporting the development and delivery of high-quality services that meets the needs of service users.

Some of you will already have signed up and be members of the RM Network, either personally, or as an organisation.  If you haven’t, do look at and consider the benefits of joining.

RM meeting, April 11th

Selena Docherty SfC Locality Manager; SfC have a wealth of guides and information on attaining Outstanding and developing Leadership, Culture and Quality in social care organisations

LCAS RBKC Westminster and HF Registered Managers Network – 11-04-19

websits such as




are hugely useful for your CPD.

The NICE website will also provide guidelines for Oral Health.

Rishi Jawaheer, is an RM from The Jawa Group. Aiming for Outstanding in their next round of CQC inspections, this is how they’ve built their culture and incorporated good practise such as NAPA and Namaste and innovation, even developing their own app.

Care Vision Presentation

This is information on the benefits of an Employee Assistance Programme, a useful route to building staff support and helping retention.

Citation EAP – Product Sheet

Natalie Foley, Interim Infection Prevention Lead from the North West London Collaboration of Clinical Commissioning Groups (NWL CCGs) will discuss Infection Control.

Apologies that illness prevented Natalie’s attendance. we will revisit this at the next meeting.

The aim of the RM network is to provide opportunities for RMs to step back from the service they run and reflect on what can be done better, hear about new ways of working and share and learn from peers.  It is an important chance to network and build links with others in similar positions and to explore different ways of resolving difficult and ever-changing issues.

It is a simple way of supporting the development and delivery of high-quality services that meets the needs of service users.

Some of you will already have signed up and be members of the RM Network, either personally, or as an organisation.  If you haven’t, do look at and consider the benefits of joining.

Dates of next meetings; July 3rd, details below

Please complete your details below to join the Manager’s Whatsapp Group.

The group will be managed by Dudley Sawyerr of People Care Services & Whitworth Care, working with LCAS.

Your details will not be shared with anyone outside the individual group.

Please note that on joining the group, your number will be visible to all parties participating.

The group has been created, as atrial, for regulation updates, sharing of information, events and to seek help from your fellow care managers.


Any questions please contact or 07403010207






Whatsapp Groups: The Golden Rules

  • Always keep to the purpose of the group! Don’t share irrelevant messages about other topics.
  • The aim of the group is to provide a platform to support sharing information, if you need advice or an update please ask admin or relevant person in the group.
  • Don’t be offended if others leave. Not everyone wants the same information.
  • Do not have one-on-one conversations in the group. Switch to private messages.
  • Please try not to post between 22:00 and 07:00 unless is necessary.
  • If someone asks a question and you don’t know the answer don’t respond with “I don’t know”. Just wait for someone who knows the answer to reply.
  • If someone asks a question of a personal nature (like asking for advice) don’t respond if someone else has already answered, or else respond to the person directly in a private message.
  • The group is not a political platform, No arguing, no heated opinions, no fear mongering, no fake news. Check your sources before you share.
  • Never EVER use a group to berate someone else or air grievances. If you have an issue address it, one on one with the relevant person.
  • Don’t ask to add random people to group. Always ask admin if you may want to add them

Registered Manager Meeting for Hammersmith & Fulham, Westminster and

Kensington and Chelsea July 3rd.


The recent CQC report of oral hygiene; Smiling Matters

CQC Smiling Matters, oral healthcare report. June 2019

North West London Collaboration of Clinical Commissioning Groups; Natalie Foley, Infection Control Lead on infection control

Care Home forum July 2019

flu fighter guide for social care

Please get organised in plenty of time for staff flu jabs for next winter, these will be available to your staff, free from pharmacies and some GP practises.

Selena Docherty SfC Locality Manager; Organisational Resilience and an update

SfC Resilience Presentation

RM network slides June – July 2019

This is the Skills for Care contact form, if you complete this either bring it to the next meeting, or scan it and email to Selena Docherty

Skills for Care Contact form_final

Update on the RM Whatsapp Group; Dudley Sawyerr, along with hints and tips on the better use of tech in the care setting

The details of how to access this are immediately above on this page.

Pamela Hurley Business Partnerships Manager from S Thames College,

STC marketing slides – July 2019

Pamela Hurley

Business Partnerships Manager

DD: 020 89187729

Mob: 07860 753 918


The aim of the RM network is to provide opportunities for RMs to step back from the service they run and reflect on what can be done better, hear about new ways of working and share and learn from peers.  It is an important chance to network and build links with others in similar positions and to explore different ways of resolving difficult and ever-changing issues.

It is a simple way of supporting the development and delivery of high-quality services that meets the needs of service users.

Some of you will already have signed up and be members of the RM Network, either personally, or as an organisation.  If you haven’t, do look at and consider the benefits of joining.

The next meeting will be on October 10th at Nazareth House, 09.45 – 1.00pm.  An Inspection Manager from CQC & a

Barrister from Citation will be presenting.

to reserve places, please use the Doodlepoll:

Futher details will be available shortly.